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Home // HOTEL LATEMAR // We care for you

Different countries, different traditions.

It’s our traditions that make a place unique. Even though Hotel Latemar is a melting pot of different cultures, there are certain universal rules and information that apply to all our guests. The first thing you need to know is that the Decrestina family will take the best-possible care of you. You can discover the rest by taking a look at this overview:

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Accessibility

Hotel Latemar has taken accessibility and inclusivity to new heights and is now proudly certified OPEN Trentino. Through our collaboration with HandyCREA, we have elaborated an innovative accessibility concept. All 8 of our new suites are equipped with special light and sound signals for the deaf or blind. And there’s more: Our Thermae and Wild Soul suites have raised the bar by becoming entirely barrier-free.

Measures against Covid-19

At Hotel Latemar, your safety is always our top priority. For this reason, we carefully follow regional and state health regulations and ensure that all preventive and safety measures to combat Covid-19 are complied with. This ranges from regular, frequent disinfection and ventilation of rooms, suites, and communal areas to constant disinfection of hands and wearing masks, as well as compulsory vaccination for our employees. Furthermore, at our hotel you’ll find there’s always a safety kit containing mask and sanitiser available at reception, as well as a Covid-19 kit as required by law in case of fever.

Check-in & check-out

  • On your day of arrival, you can check in from 2.30 p.m. If you plan to arrive after 9 p.m., we kindly ask you to inform us of this a few days in advance.
  • On your day of departure, we kindly ask that you vacate your room by 10 a.m. and to leave you wellness bag, towels, and bathrobe in the room. Did you like our products? You can always buy them at the reception!
  • You can also use Oniro spa after check-out.

Booking confirmation

The booking is only considered to be officially confirmed once we have sent you a confirmation e-mail.

Rooms & suites

  • Please note that for the rooms in the Ladin part, it is possible to choose the room category but not the floor, and there may be slight variations from room to room.
  • The inclusive services of the rooms and suites differ: For further information, take a look here.

Cancellation policy

FLEXIBLE RATE

 

HIGH SEASON

01.07.2024 - 14.09.2024

By booking the flexible rate, a deposit of 30% of the total amount is required at the time of booking by bank transfer or credit card.

In case of cancellation or modification of the reservation it will only be possible to make it in writing, according to the following conditions:

  • Up to 31 days before the arrival date, no further penalty is required and the deposit paid will be transformed into a voucher that can be used for a future stay within 1 year
  • From 30 days to 15 days before the arrival date, the deposit will be retained by the hotel
  • From 14 days to the day of check-in, payment of 100% of the pre-established total will be required

In case of no-show, late arrival or early departure, 100% of the price list amount for the room and period booked will be invoiced.
To avoid incurring unpleasant penalties, we advise you to take out trip cancellation insurance outside the hotel (we recommend: Care4u Hotel Insurance, to be done independently) which covers you in the event of unexpected cancellation

 

***

 

LOW SEASON

09.06.2024 - 30.06.2024

By booking the flexible rate, a deposit of 30% of the total amount is required at the time of booking by bank transfer or credit card.

In case of cancellation or modification of the reservation it will only be possible to make it in writing, according to the following conditions:

  • Up to 15 days before the arrival date, cancellation is free and the deposit paid will be transformed into a voucher that can be used for a future stay within 1 year
  • From 14 days to 8 days before the arrival date, the deposit will be retained by the hotel
  • From 7 days to the day of check-in, payment of 100% of the pre-established total will be required

In case of no-show, late arrival or early departure, 100% of the price list amount for the room and period booked will be invoiced.
To avoid incurring unpleasant penalties, we advise you to take out trip cancellation insurance outside the hotel (we recommend: Care4u Hotel Insurance, to be done independently) which covers you in the event of unexpected cancellation

By continuing with the booking, you accept these cancellation conditions

 

**

 

OUT OF SEASON

17.05.2024 - 08.06.2024 - 15.09.2024 - 13.10.2024

By booking the flexible rate, a deposit of 30% of the total amount is required at the time of booking by bank transfer or credit card.

In case of cancellation or modification of the reservation it will only be possible to make it in writing, according to the following conditions:

  • Up to 8 days before the arrival date, cancellation is free and the deposit paid will be transformed into a voucher that can be used for a future stay within 1 year
  • From 7 days to 4 days before the arrival date, the deposit will be retained by the hotel
  • From 3 days to the day of check-in, payment of 100% of the pre-established total will be required

In case of no-show, late arrival or early departure, 100% of the price list amount for the room and period booked will be invoiced.
To avoid incurring unpleasant penalties, we advise you to take out trip cancellation insurance outside the hotel (we recommend: Care4u Hotel Insurance, to be done independently) which covers you in the event of unexpected cancellation

 

By continuing with the booking, you accept these cancellation conditions

To avoid incurring unpleasant penalties, we advise you to take out trip cancellation insurance that covers you in the event of unexpected cancellation

 

**

 

SPECIAL NON REFUNDABLE RATE -10%

 

By requesting the Special Non-Refundable Rate the price indicated is with an immediate 10% discount!

Payment of the total amount will be required at the time of your booking request and the rate will not be refundable in the event of cancellation. Take advantage of it now: the Special rate can only be booked within 30 days before arrival!

 

Pets

Your dogs and other pets are welcome in all rooms and areas of our hotel except for the restaurant, bar, wellness area, and gardens. When you make your enquiry or booking, we kindly ask you to let us know if you would like to travel with your four-legged friend. We can then confirm whether it is possible to accommodate your pet in the requested room category.
Daily fee: € 15.00 / night in traditional rooms, € 30.00 / night in the new thematic suites

Your four-legged friend cannot climb on beds, sofas and various furniture; our hotel does not provide for your food and any damage will be borne by your owner. Furthermore, in both internal and external public areas (gardens and various terraces of the hotel) he must be on a leash and respect the peace and tranquility of the other guests. It is strictly forbidden to have the toilet done in the areas close to the hotel, please accompany them to an appropriate area. In the event of infringements, a charge will be made on the room.

Payment

It is possible to pay for your stay in cash, by cheque, debit, or credit card (except for Diners Club and American Express).

Visitor’s tax

The visitor’s tax is not included in the rate and is 2,00 euros per person/night. This does not apply to guests under 14 years of age and may be paid in cash when you check out.

Lost items

If we find any items forgotten at our hotel during your stay, we will inform you by telephone or e-mail. You are responsible for any postage costs. No legal recourse may be taken.

Deposit

When confirming your booking, you will be asked to pay a deposit of 30% of the rate of stay.

Children’s discounts

Reduced rates will only be applied for children if they are staying in the same room as two full-paying adults.

Complaints

Are you not satisfied with something in the restaurant, your room, or with the services offered? Please let us know immediately and we will be pleased to resolve the problem, as there is nothing more important to us than seeing you smiling and happy!

Partnerships

Hotel Latemar collaborates with premium partners, such as QC Terme Dolomiti and WeBike in Val di Fassa. The advantage for our dear guests? A 10% discount on services offered by our partners! Enjoy moments of pure relaxation with treatments based on the thermal waters of Alloch, and head out to discover Val di Fassa on a rental bike or e-bike. For bookings, please speak to the reception.

Hotel Latemar
Strada de Palua 5
38030 Soraga di Fassa // Trentino-South Tyrol | Italy
VAT no.: IT01629040229
T +39 0462 768103 // info@latemarhotel.com